We knew we were good at designing and building precision plastic injection molds and molding custom parts. Over the previous two decades, the quality of our work and our responsiveness to customers had earned us an excellent reputation. Although not required by our customers at the time, we decided to pursue it on our own terms — and on our own timeline — to stay ahead of our competition.
The goal of any QMS system is to create a formal system that documents processes, procedures, and responsibilities for achieving quality policies and objectives. The consistency that ISO brought to all areas of the company yielded obvious improvements.
We became more consistent in how our jobs were quoted, documented, designed, processed and inspected; this led to a greater degree of control and confidence throughout the company. Consistency in our purchasing methods and receiving inspections led to a significant reduction in vendor returns.
Formal management review meetings took place at regular intervals, bearing targeted plans for continual improvement. In short, ISO made us better while giving our sales force increased credibility with potential customers.
Today, ISO certification is expected; a prerequisite for doing business in almost any industry. Over the years, it became clear that our precision micro-tooling, close-tolerance molding and advanced inspection capabilities made us a natural fit for medical device applications.
Customer focus: Organizations depend on their customers, and therefore need to shape activities around the fulfillment of market need. Process approach: To achieve organizational objectives, resources and activities need to be managed as processes, with an understanding of how the outputs of one process affects the inputs of another.
System approach to management: The effectiveness and efficiency of the organization depends on a systemized approach to work activities. Continual improvement: Adopting this as a part of everyday culture is a key objective for an organization. Fact based decision-making: Effective decisions are based on the logical and intuitive analysis of data and factual information. Mutually beneficial supplier relationships: Such relationships will enhance the ability to create value.
ISO helps us to keep improving. In addition to creating that clear structure and processes that you can rely on for trust internally with our employees, it also ensures a good foundation and trust with our customers, because they benefit the most from this.
Click here for a clear explanation of our production process and the customization we can offer for your organization.
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