Details required :. Cancel Submit. Aravinda Arachige Volunteer Moderator. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. In reply to KimThompson1's post on September 18, I downloaded two of the 3 you sent, had the 2nd one already. But they did nothing to help. It still continues to open up. Reboot your computer!! After reboot, post the contents of the log from Dr. Web you saved previously in your next reply. Edited by Crustyoldbloke, 03 August - PM.
Hello, I did the Dr web scan and rebooted. It did find a trojan called muldrop. When I opened the saved Dr. Web file it was empty. The problem is still occuring. Thanks Leslene. OK, the location of that Trojan is benign. That was not an active Trojan. Please post that log in your reply. Here is the report from Panda. Posted 04 August - AM. Hello again Nothing positive there either. This is looking more like a software problem than a malware one.
Click start then run, type prefetch then press enter, click edit then select all, all files will highlight , right click any file, click delete, confirm Click start then all programmes, accessories, system tools to run disc clean up Reboot Click start then all programmes, accessories, system tools to run defragmenter Download, install and run Tune Up Trial It is a day free trial. Run Tune Up disc clean up Run Tune Up registry clean up Disable your anti virus programme then click Optimize and Improve to run Reg Defrag, the screen will lose colour during the process which can take a few minutes and then needs a reboot Check the anti virus programme is running after the reboot.
Those will have cleared the drive of obsolete software errors These are suggestions for making the most of the free trial Click optimize and improve then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot.
After the reboot, click optimize then system optimizer to run system advisor Still the same? Posted 07 August - PM. Thank you so much for all your help. Since I had only had the laptop for less than a week, then store took it back and replaced it with a new one.
It was still having the same problem even after what you suggested. THanks again! OK and thanks for letting me know. Since this issue appears to be resolved I'd suggest running ComboFix in safe mode if you haven't already, it's generally my next step after MWB since it's much more aggressive, but make sure you review any changes since the possibility for false positives is much higher ComboFix will create a restore point, so if you do end up causing some issues you can always fall back.
But ultimately: If you're not sure what you're doing, or you don't feel like you're getting anywhere Only thing I may add is have you ran a system restore to before the issue started? Most IE preferences are locally cached and will get wiped during a restore. Also, run CCleaner. Nuking it is the safest route to make sure every part of that infection is gone as it may be a nasty little rootkit so probably not worth the time. Thanks all for your help this is a Win7 computer.
I'm thinking I might have to go with the system restore. I've already tried Malwarebytes, Combofix, and Hitman Pro. I haven't tried Rkill yet. The combination of programs did get rid of a few things, but after a restart of the computer the system does not come out clean.
I do have more information here its called "clickcpvdr. I know I mentioned the proxy server box not staying unchecked is it possible that the "clickcpvdr. It doesn't seem to affect Chrome or Firefox. Infections usually cause browsers to open themelves when there is no obvious reason for it to be happening. Agree with CrimsonKid by taking no chances and reimage it. It doesn't matter that Chrome and Firefox are unaffected, the machine is still infected.
Just to point out a couple of things: - RKill only kills process running in memory, which then allows you to run other anti-malware. It's only a temp fix for the symptoms, not the cause. If you only ran RKill, then rebooted you would have made no change. I ran RKill which Identified the proxy server problem and got rid of it but of course no internet in browsers. Malwarebytes did clean a lot more after that. I ended up creating a dummy proxy server and port for the computer to use.
It was using
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