Note that the errors discussed in this document is not an exhaustive list and varies with the configuration of the device used. AnyConnect v4. Note: Before attempting to troubleshoot, it is recommended to gather some important information first about your system that might be needed during the troubleshooting process. To learn how, click here. Solution: Try unplugging your network cable and reinserting it. If this does not work, you may have a link issue.
The Network Access Manager may not be able to determine the correct link state of your adapter. You may have a "Wait for Link" option in the Advanced Panel. But still pop up same message. I think my PC have. Only can't connect to this new laptop, can RDP to other machines. IPv6 disabling has not changed the conditions, still no connect.
Yes, I rebooted the machine. Waiting a term does not affect connecting. Still no access from remote. If you are facing the problem then you can try the following solution that worked for me.
Open Services management console by running Services. This is the normal behavior of the ASA. It is entirely configured on the ASA and provides the full AnyConnect capability, with these exceptions:. When you need to use one license, you need to disable the other. The connection tab on the Internet option of Internet Explorer hides after you are connected to the AnyConnect client. This is due to the msie-proxy lockdown feature. If you disable the feature, it leaves the display of the Connections tab unchanged.
This issue can be resolved if you make sure the do not require pre-authentication checkbox is checked for the users. During the AnyConnect profile update, an error is shown that says the certificate is invalid. This occurs with Windows only and at the profile update phase. The error message is shown here:. This can be resolved if you modify the server list of the AnyConnect profile in order to use the FQDN of the certificate.
This is attempted on Windows 7 machines. The AnyConnect 3. However, after failover, there is no replication for the AnyConnect profile related configuration. The temporary workaround is to manually copy the files to the standby unit.
In order to resolve this, quit the AnyConnect application and relaunch. The connection entries reappear after relaunch. The AnyConnect client fails to connect and the Unable to establish a connection error message is received. This occurs when the headend is configured for split-tunneling with a very large split-tunnel list approximately entries and one or more other client attributes are configured in the group-policy, such as dns-server.
The Connection attempt has failed due to invalid host entry error message is received while AnyConnect is authenticated with the use of a certificate. When you enable the Always-On feature on AnyConnect, the Ensure your server certificates can pass strict mode if you configure always-on VPN error message is received.
This error message implies that if you want to use the Always-On feature, you need a valid sever certificate configured on the headend. Without a valid server certificate, this feature does not work. Strict Cert Mode is an option that you set in the AnyConnect local policy file in order to ensure the connections use a valid certificate.
If you enable this option in the policy file and connect with a bogus certificate, the connection fails. This could be caused due to a corrupted Winsock connection. Reset the connection from the command promt with this command and restart your windows machine:. Refer to the How to determine and to recover from Winsock2 corruption in Windows Server , in Windows XP, and in Windows Vista knowledge base article for more information.
Skip to content Skip to search Skip to footer. Available Languages. Download Options. Updated: July 23, Contents Introduction. Error: "An error was received from the secure gateway in response to the VPN negotiation request. Please contact your network administrator". Error: Session could not be established.
Error: The secure gateway has rejected the agent's vpn connect or reconnect request. Error: "Login Denied , unauthorized connection mechanism , contact your administrator". Error: "Anyconnect package unavailable or corrupted.
Contact your system administrator". Error: "The AnyConnect package on the secure gateway could not be located". A VPN connection will not be established". We are sorry for the inconvenience". Error: "This installation package could not be opened. Verify that the package exists". Error: "Error applying transforms. Verify that the specified transform paths are valid. Error: "A VPN reconnect resulted in different configuration setting.
The VPN network setting is being re-initialized. Applications utilizing the private network may need to be restored. Error: AnyConnect Essentials can not be enabled until all these sessions are closed. Error: The certificate you are viewing does not match with the name of the site you are trying to view. Error Message: "Connection attempt has failed due to invalid host entry". Error: "Ensure your server certificates can pass strict mode if you configure always-on VPN".
May be a result of a unsupported crypto configuration on the Secure Gateway. Introduction This document describes a troubleshooting scenario which applies to applications that do not work through the Cisco AnyConnect VPN Client.
Prerequisites Requirements There are no specific requirements for this document. Obtain the MSI installer log file: If this is an initial web deploy install, this log is located in the per-user temp directory. Obtain the most recent file for the version of the client you want to install.
The x. Disconnection or Inability to Establish Initial Connection If you experience connection problems with the AnyConnect client, such as disconnections or the inability to establish an initial connection, obtain these files: The configuration file from the ASA in order to determine if anything in the configuration causes the connection failure: From the console of the ASA, type write net x.
Let the configuration complete on the screen, then cut-and-paste to a text editor and save. Capture the logging output from the console to a text editor and save. In order to disable logging, issue no logging enable.
Enter: eventvwr. This error is resolved if you tweak the DPD keepalives and issue these commands: webvpn svc keepalive 30 svc dpd-interval client 80 svc dpd-interval gateway 80 The svc keepalive and svc dpd-interval commands are replaced by the anyconnect keepalive and anyconnect dpd-interval commands respectively in ASA Version 8. Check the ASA configuration file for nat statements.
The traditional default gateway is the gateway of last resort for non-decrypted traffic. The VPN gateway does not need the complete internal routing table in order to resolve this. The tunneled keyword can be used in this instance. For example, you could exempt the skinny protocol with these commands. If these files appear to be in use, then use ntbackup. Solution This occurs because the AnyConnect client retains the host name to which it last connected.
Backup Server List Configuration A backup server list is configured in case the main server selected by the user is not reachable. Go to the server list tab. Click Add. Type the main server on the Hostname field.
Add the backup server below the backup server list on the Host address field. Then, click Add. Select your profile and click Edit. Click Manage from the Default Group Policy section.
Select your group-policy and click Edit. Click New. Then, you need to type a name for the Profile and assign the XML file. Connect the client to the session in order to download the XML file.
If this does not resolve the issue, complete these steps: Open a command prompt as an Administrator on the PC elevated prompt on Vista. Run net stop CryptSvc. Exit the command prompt.
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